collaboration

Use collaboration to be better informed

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Collaboration is the key to unlocking knowledge and skills held by your workforce. Think of a situation where you have a significant project coming up and you need to form a team comprising staff from a recently acquired business, plus existing employees and also representatives from a customer and original equipment supplier. This group of [...]

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Social Business Software Training

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So you have made a huge decision to adopt social business.  Fantastic and you’re well on your way to achieving improvements in all areas of your business, or are you? Training! Possibly the most important aspect after your business objectives and goals to achieve. Social business software is technology and the adoption of social business [...]

SocBizUses

Can your Social Business platform be multi-dimensional?

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  A social business platform, incorporating the latest and greatest social business software can be many things to many organisations, but can it be many things to just one organisation? The answer depends on what is deemed important. For example would a social business framework that embodies conversations about business issues be sufficient justification to [...]

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Using Enterprise Social Networks to engage customers

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Have you considered what an enterprise social network could do to enhance your level of engagement with your customers? How do your customers interact with your sales and support staff or with other customers on issues relating to their use of your product or service? How do you represent your customers interests within the broader [...]

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Why a social network is good for knowledge sharing

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Why is sharing knowledge something we all should strive for in the business world? Basically because the sum of many beats the sum of one and as most businesses are built to scale to handle customer queries or opportunities, the faster we can utilise shared knowledge the faster we can help our customers and in [...]

collaboration

Enterprise Social Networking for SME’s

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Enterprise social networking is not just relevant or affordable to the big organisations of the world. Many medium and small size corporations have signed on and are gaining substantial benefit. Once an organisation grows to over twenty employees and twenty customers, current methods of communication start to break down. Simple emails no longer have the ability [...]

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Digital Strategy and Enterprise Social Networks

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Enterprise social networks (ESN) where do they fit in your  digital strategy? For a start Enterprise social networks wouldn’t exist without being in some way a component of a digital strategy. ESN’s are formed as part of a broader decision to adopt Social Business as a new way of doing work. A social business strategy fits hand [...]

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Your Enterprise Social Network and its value proposition

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  Whilst all the seasoned community managers know how to measure the effectiveness of their enterprise social network (ESN), many newbies continue to struggle with the basics of measuring how their ESN delivers value to community members and their organisation at large. The majority of ESN vendors, including Jive Software, Socialcast, SocialText, MangoApps, tibbr, IBM [...]

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Enterprise Social Network – Selling the concept

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  So, you’ve convinced yourself that a social network is needed for your organisation. That’s great and now all you need to do is convince others that you’re not on drugs. Social business is a new way to do work and it has been steadily gaining prominence, not solely as a technology solution, but as [...]

innovation-social

Are you feeding the Innovation beast?

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A good friend of mine Danny Davis – The Innovation Coach has a great saying. “Every organisation, every individual needs to develop the skills and the capacity for innovation. They need to engage in their future and be active players in their own destiny. They need to have less fear for the future and contribute [...]