collaboration

Use collaboration to be better informed

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Collaboration is the key to unlocking knowledge and skills held by your workforce. Think of a situation where you have a significant project coming up and you need to form a team comprising staff from a recently acquired business, plus existing employees and also representatives from a customer and original equipment supplier. This group of [...]

SocBizUses

Can your Social Business platform be multi-dimensional?

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  A social business platform, incorporating the latest and greatest social business software can be many things to many organisations, but can it be many things to just one organisation? The answer depends on what is deemed important. For example would a social business framework that embodies conversations about business issues be sufficient justification to [...]

socialeffect social business strategy

Using Enterprise Social Networks to engage customers

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Have you considered what an enterprise social network could do to enhance your level of engagement with your customers? How do your customers interact with your sales and support staff or with other customers on issues relating to their use of your product or service? How do you represent your customers interests within the broader [...]

socialnetwork as KM sharing

Why a social network is good for knowledge sharing

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Why is sharing knowledge something we all should strive for in the business world? Basically because the sum of many beats the sum of one and as most businesses are built to scale to handle customer queries or opportunities, the faster we can utilise shared knowledge the faster we can help our customers and in [...]

esn-poll

Your Enterprise Social Network and its value proposition

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  Whilst all the seasoned community managers know how to measure the effectiveness of their enterprise social network (ESN), many newbies continue to struggle with the basics of measuring how their ESN delivers value to community members and their organisation at large. The majority of ESN vendors, including Jive Software, Socialcast, SocialText, MangoApps, tibbr, IBM [...]

social_enterprise2

Enterprise Social Network – Selling the concept

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  So, you’ve convinced yourself that a social network is needed for your organisation. That’s great and now all you need to do is convince others that you’re not on drugs. Social business is a new way to do work and it has been steadily gaining prominence, not solely as a technology solution, but as [...]

social-communications

Communicating in a socially connected world

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  Communicating with someone prior to the digital revolution required a great deal more cryptic information about them than just their name. To find someone somewhere, either in your organisation or outside of it you needed to know (a) their phone number, (b) their email address or (c) their physical address. All of which are [...]

Social Business – Introducing it as a new concept

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  New to Social Business? What method(s) have you chosen to create and sustain use of the new social business platform? Have you made a conscious decision to structure the rollout  and potential takeup and mandate its use? Or have you just installed the platform software (in-house or via a Cloud based solution)? Or have [...]

Social Business – Best Practice Challenge

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I have been researching the Internet for examples of best practice and innovation for social business and have found a complete dearth of available information. Along the way I found a  guy who I thought was thought provoking, genuinely honest and at the same time making comments that were both salient and relevant, in the [...]

How do you know if your CEO gets “Social”?

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How do you know if your CEO gets “Social” I attended a workshop last week for a customer. The main theme was the redesign of their website. The CEO attended, along with a few of his senior staff. Whilst the CEO pointed out that a newer, more modern finish was required, the overall objective was [...]